Evaluation of Patient Satisfaction and Compliance Level in the Use of Self-Medicated Analgesics at Pharmacy X

Abstract

Analgesic self-medication is widely carried out by the community to overcome mild to moderate pain. The success of therapy is greatly influenced by patient compliance and satisfaction with pharmaceutical services. This study aims to evaluate the level of patient satisfaction and compliance in the use of self-medication analgesics and analyze the relationship between the two variables at Pharmacy X. The study uses a quantitative descriptive analytical method with a cross-sectional approach. The sample totals 68 respondents who were selected by purposive sampling. Data collection was carried out through the SERVQUAL questionnaire for satisfaction and MMAS-8 for compliance, then analyzed by the Spearman Rank test. The results showed that the majority of respondents were very satisfied (60.2%) and satisfied (39.7%), while the compliance rate was relatively high (72.0% compliant). The Spearman Rank test yielded a correlation coefficient of 0.125 with a significance of 0.311 (p>0.05), which means that there was no significant relationship between satisfaction and compliance. Thus, although patient satisfaction with pharmaceutical services and adherence to analgesic use is relatively good, they are not meaningfully related. High satisfaction does not necessarily increase compliance, so additional interventions such as continuing education are needed to support the optimal success of self-medication therapy.